Traditional & Malibu Awnings

Traditional and Malibu Awnings has been a mobile and landline customer of Red Mercury for the best part of 12 months.

We would not hesitate in recommending them to anyone looking to change providers for these services. We have saved an average of 30% on our bills per month and received great support and service every step of the way.

Although we may have had some concerns around coverage, we can safely say that Vodafone coverage has been comparable and we have not experienced any issues that would prove to be a detriment to our business.

All in all, we are very satisfied with our decision to use Red Mercury as a service provider and can highly recommend them to anyone looking for outstanding service and pricing in the future.

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Homeground Services

Our experiences with Red Mercury have been fantastic. Our account manager, Melanie Taylor, takes care of anything we require; she’s our one-stop-shop. Whether I need to check an account balance, set-up new services or activate global roaming on a particular phone I always know that I only ever have to deal with one person and I can rely on her to get it done. It saves me a lot of time and headaches, allowing me to get on with my job rather than sitting in telephone queues.

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Barca Constructions

Our company has been a Red Mercury customer for 2 years, during this time all of our requests have been dealt with efficiently and on time.

In the main our contact has been by email or phone, also on occasions the staff have gone out of their way and come to our office to assist with enquiries.

We are currently using a number of mobile phones, SIM phones and also utilizing the new landline service.

Our construction company prides itself on the service we provide to our clients and from our dealings with red mercury they do the same.

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PPI Promotion and Apparel Pty Ltd

Of all the providers we have used, in this most confusing communication industry, Red Mercury stand out as the most professional organisation we have dealt with. Fast action, understanding of issues and a genuine desire to help us,have made Red Mercury our partner in communication.

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MediMark International

We have been using Red Mercury for the provision of our mobile communication needs for the last 2 years and have found their service to be above what you typically receive in the telecommunications world today. For a great deal of this time I have been dealing with Melanie Taylor who has always been very helpful. Because of the excellent service we have received from Red Mercury and Melanie, rather than dealing with the Telco directly – I often find myself asking Melanie to make any changes that we require. It’s made something that can be a chore into something that’s actually fun to deal with!

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Aaron, IT Manager South Yarra

I am very satisfied with the support I receive from my account manager at Red Mercury. I can rely on a quick response by having direct contact with Melanie who will assist me promptly. From purchasing additional handsets, account enquiries, troubleshooting and discussing future options, I have always received a consistent high level of service.

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Matthew, Financial Controller

We have been using Red Mercury for the provision of our mobile communication needs for the last 2 years and have found their service to be above what you typically receive in the telecommunications world today. For a great deal of this time I have been dealing with Melanie Taylor who has always been very helpful. Because of the excellent service we have received from Red Mercury and Melanie, rather than dealing with the Telco directly – I often find myself asking Melanie to make any changes that we require. It’s made something that can be a chore into something that’s actually fun to deal with!

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Minol Australia

Red mercury recently asked me to provide some feedback on the services which they have been providing our business for just over 2 years now;

Customer Service

Customer Service has been stellar and we would like to recognise in particular Ashleigh Dunn (and her backup Melanie Taylor who recently provided support for our business while Ashleigh was on annual leave.)

Timeliness of Any Issue Resolved

We feel that Ashleigh and her team work diligently. We feel treated as if we are all working for the same business. Priority is how every one of our issues has been treated.

Overall Service from Red mercury

10 out of 10. Keep up the good work and keep your staff standards at the level they are now.

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Velux Australia

In the 5 months we have been with Red Mercury, we are very satisfied with high quality service provided by our account manager, Ashleigh Dunn. All issues that were raised were handled professionally and resolved relatively quickly. In general, we are very pleased with the service provide by Red Mercury so far. Keep up the good work.

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